Service: Remote Support via Internet

Service: Remote Support via Internet

With Metrohm’s online remote support, help can be provided easily without long travel journeys.

You’ve probably been there before:
Just imagine, you are busy working in the laboratory and would like to start an analysis your customer is urgently waiting for, and then it happens: the system reports a problem that you cannot immediately resolve.

What saves the day is Metrohm Remote Support.

Actually, it is quite simple: using remote software, you give one of our certified service engineers or application specialists access to your analysis system. While you are connected by telephone to him or her, you can literally «show» the engineer the problem on your desktop.

After that, the Metrohm service engineer will take over, carry out a system analysis and demonstrate the solution to you, step-by-step, on your desktop. This is easy to understand, extremely efficient, saves costs and, above all, it is secure.

Scenarios:

Calibration
You forgot how to calibrate your instrument.
The solution: With Metrohm Remote Support, an applications specialist will be there for you. A brief check of your method can also be done.

Firmware updates
Your analysis system needs a firmware update.
The solution: A Service Engineer will remotely bring your system up-to-date. He can check the function of your system at the same time.

Challenging methods
A method you are working on poses some exceptional challenges that are difficult or maybe impossible to describe over the phone.
The solution: With Metrohm Remote Support you can show them to the application specialist. He will understand immediately and can demonstrate the solution on your desktop.

Error message
You are getting an error message but you can not pinpoint the issue.
The solution: Thanks to Metrohm Remote Support our service engineer will remotely carry out a system diagnosis and provide solutions.

Metrohm’s Remote Support is available for most systems that are controlled by PC-software. All you need to benefit from our new service is an internet connection.

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